Temporary Accommodation for Loss Adjusters and Claims Teams
Place displaced policyholders quickly, in suitable furnished homes, with clear communication and one consolidated invoice.
Overnightly helps loss adjusters and claims handlers source temporary accommodation for households whose home is uninhabitable during repairs. Fast UK-wide sourcing, suitability matching to family, school and work, flexible stays to the repair timeline, and a single point of contact from enquiry to checkout.
What Adjusters and Claims Handlers Are Up Against
When a property claim makes a home uninhabitable, the clock starts immediately. The policyholder needs somewhere to live the same day, the placement has to actually suit the household, and the cost has to land cleanly on the claim file.
Doing that under pressure, while managing a full caseload, means chasing properties, juggling extensions as repairs slip, and reconciling receipts later. We take that work off your desk so you can keep moving the claim forward.
Place displaced policyholders fast
A fire, flood or escape of water can make a home uninhabitable overnight. The household needs somewhere suitable the same day, not a week of phone calls while they sit in a hotel.
Suitable to family, school, work and repairs
The right placement keeps children at the same school, the policyholder close to work, and the family near enough to monitor repairs. A generic hotel rarely ticks those boxes.
Clean, predictable billing
You need one clear invoice you can attach to the claim file, not a stack of individual receipts and ad-hoc extensions that complicate reserving and reconciliation.
How Overnightly Helps Claims Teams
We handle the sourcing, the suitability matching and the billing, so your placement is quick to arrange and simple to manage through to the end of the repair.
Fast UK-wide sourcing
We source furnished houses, flats and apartments across 175+ UK cities, so we can usually offer suitable options close to the loss address quickly.
Suitability matching
We match the property to the household: bedrooms, location near schools and work, parking, pets and accessibility, so the placement actually fits the family.
Flexible to the repair timeline
Stays run for weeks or months and flex as the repair schedule moves, with extensions managed through one contact rather than a fresh search each time.
Consolidated billing
All bills are included and you receive one consolidated invoice per placement, ready to attach to the claim file. Trade accounts are available.
Single point of contact
One named contact manages the placement from enquiry to checkout, so you always know who to call for an update or a change.
Clear communication
We keep adjusters, claims handlers and the policyholder informed at each step, so everyone knows what is booked, for how long, and what happens next.
Accommodation Matched to the Household
A good placement keeps family life as normal as possible while the home is repaired. That means the children stay at the same school, the policyholder stays close to work, and the family is near enough to keep an eye on the repairs.
We source furnished houses, flats and apartments and match the property to the household rather than offering whatever happens to be free. Tell us the constraints and we will source to them.
What we match on
- Furnished houses, flats and apartments for the whole household
- Located near the policyholder's work, schools and the loss address
- Bedroom count matched to family size
- Parking and accessibility considered where needed
- Pet-friendly options sourced where required
- All bills included: utilities, broadband, council tax
Clean Billing and One Point of Contact
Placements should be simple to manage on the claim file. We keep the paperwork and the communication tidy from start to finish.
One consolidated invoice
All bills are included and you receive one consolidated invoice per placement, ready to attach to the claim file, instead of a pile of individual receipts.
Trade accounts available
For loss adjusters and claims teams who place regularly, trade accounts keep billing and reconciliation simple across multiple claims.
Single point of contact
One named contact manages each placement from enquiry to checkout, so you always know who to call for an update or a change.
Clear communication
We keep adjusters, claims handlers and the policyholder informed at each step, so everyone knows what is booked and for how long.
Managed extensions
Repairs slip. We manage extensions and changes through the same contact so the booking keeps pace with the repair timeline.
Managed end to end
Sourcing, booking, mid-stay changes and checkout are managed for you, so the placement is one less thing on a busy caseload.
From Enquiry to Move-In
A simple, four-step process for adjusters and claims handlers, from first contact to a settled policyholder.
Send us the requirement
Give us the loss address, household size, must-have features and the earliest date the policyholder needs to move in. A rough brief is enough to start.
We source and shortlist
We search furnished options near the loss address and shortlist properties that match the household's needs and your budget guidance.
Confirm and move in
You approve the option, we confirm the booking and arrange access, then keep the policyholder informed through to move-in.
Manage to the repair timeline
We handle extensions, changes and the eventual checkout through one point of contact, and issue one consolidated invoice for the claim file.
Loss Adjuster Accommodation FAQ
Yes. We source furnished houses, flats and apartments across 175+ UK cities, so we can usually offer suitable options close to the loss address quickly. Send us the loss address, household size and must-have features, and we will shortlist what is available. For urgent placements, call 0115 718 1937.
We match the property to the family rather than offering whatever is free. That means the right number of bedrooms, a location near the policyholder's work and the children's schools, parking and accessibility where needed, and pet-friendly options where required. Tell us the constraints and we will source to them.
All bills are included as standard: utilities (gas, electric, water), broadband, and council tax, in a fully furnished property with kitchen, linen and towels. You receive one consolidated invoice per placement rather than a stack of individual receipts.
Yes. Repairs rarely run exactly to plan, so stays run for weeks or months and flex as the schedule moves. Extensions, changes and the eventual checkout are managed through a single point of contact, so you are not starting a fresh search every time the timeline shifts.
We issue one consolidated invoice per placement with all bills included, ready to attach to the claim file. Trade accounts are available for loss adjusters and claims teams who place regularly, which keeps billing and reconciliation simple across multiple claims.
A single named point of contact manages the placement from enquiry through to checkout. That contact handles sourcing, the booking, any changes and the checkout, and keeps the adjuster, claims handler and policyholder informed at each step.
Overnightly covers 175+ UK cities and towns. For most loss addresses we can source furnished options within a sensible distance of the property, the policyholder's work and the children's schools. Share the postcode and we will tell you what is realistic in that area.
Yes. We focus on supporting policyholders during repairs by keeping them in suitable, furnished accommodation that fits family life, with clear communication about what is booked and for how long, so the household has stability while their home is put right.
Placing Policyholders Across the UK
We source furnished accommodation near the loss address in 175+ UK cities and towns. A few of the areas we cover:
Related pages
Need to Place a Displaced Policyholder?
Send us the loss address, household size and move-in date. We'll source suitable furnished options and manage the placement to the repair timeline.